Copyright and Content Complaints

Jobsite, operated by Jobsite LLC, an Arizona limited liability company ("Jobsite," "we," "us"), hosts material that our customers and their workers upload — photos, documents, videos, and training they write themselves — and publishes material of our own on this website. If something here infringes your rights, this page tells you exactly how to tell us and what we will do about it. We respond to every complete notice.

This page is our procedure under the Digital Millennium Copyright Act, 17 U.S.C. §512. It is part of our Terms of Service.

1. Our designated agent

Send copyright infringement notices to the agent we have designated to receive them:

Kevin Frei, Chief Executive Officer
Jobsite LLC
copyright@jobsitecerts.com
+1 602 320 3176
5134 W Royal Palm Rd
Glendale, AZ 85302
United States

Email is the fastest route and the one we monitor. Notices sent to any other Jobsite address will be forwarded to the agent, but the clock in Section 4 starts when the agent receives them.

2. How to send a copyright infringement notice

Write to the agent above and include all six of the following. These are the elements the statute requires, and a notice that leaves out the identification of the work, the identification of the material, or your contact details is not effective — we cannot act on it, and by law it does not count as notice to us (17 U.S.C. §512(c)(3)(B)).

• Your physical or electronic signature. Signed by the owner of the exclusive right that is allegedly infringed, or by a person authorized to act on that owner's behalf. Typing your full name at the end of an email is an electronic signature. §512(c)(3)(A)(i)
• Identification of the copyrighted work. Identify the work you say is infringed. If several works on the same page are covered by one notice, a representative list of them is enough. §512(c)(3)(A)(ii)
• Identification of the material to be removed. Identify the material you say is infringing and give us information reasonably sufficient to locate it — a full URL is best. A general statement that infringing material exists somewhere on the site is not sufficient. §512(c)(3)(A)(iii)
• How to reach you. Your address, telephone number, and email address, so we can contact you and so we can forward the notice to the person who supplied the material. §512(c)(3)(A)(iv)
• A good-faith belief statement. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. §512(c)(3)(A)(v)
• An accuracy and authority statement, under penalty of perjury. A statement that the information in the notice is accurate, and — under penalty of perjury — that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. §512(c)(3)(A)(vi)

Before you send it, please consider whether the use is authorized — by you, by a licence, or by law, including fair use. Misrepresentation carries liability. Under 17 U.S.C. §512(f), anyone who knowingly materially misrepresents that material is infringing is liable for the damages, including costs and attorneys' fees, incurred by the person who supplied the material and by us as a result of our reliance on the misrepresentation.

3. What we do when a notice arrives

• We acknowledge it within 1 business day. You will get a reply from a person, not an autoresponder, confirming what we received and telling you whether it is complete.
• We act on a complete notice within 3 business days by removing the material or disabling access to it. Where the material is a file, we delete the stored object and purge any cached copy — not just the link to it.
• We tell the person who supplied it. We notify the customer account or worker who uploaded the material that it has been removed and why, and we forward your notice to them, including the contact details it contains, so they can respond directly or send us a counter-notification.
• We keep a record. Each notice, what we did, and when is logged as part of our repeat-infringer policy.
• If the notice is incomplete, we will tell you what is missing and hold the file open. We do not act on notices that do not substantially comply with §512(c)(3); resend it with the missing elements and the clock starts again.

4. Counter-notification

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notification to the same agent. It must include all four of the following (17 U.S.C. §512(g)(3)):

• Your physical or electronic signature. Signed by you, the person who supplied the material. §512(g)(3)(A)
• What was removed, and where it was. Identify the material that was removed or disabled and the location at which it appeared before it was removed or disabled. §512(g)(3)(B)
• A good-faith statement, under penalty of perjury. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification. §512(g)(3)(C)
• Your contact details and consent to jurisdiction. Your name, address, and telephone number, plus a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which Jobsite may be found), and that you will accept service of process from the person who gave the notice or that person's agent. §512(g)(3)(D)

On receiving an effective counter-notification we forward a copy to the person who sent the original notice and tell them we will restore the material in not less than 10 and not more than 14 business days. We will restore it inside that window unless the original complainant first tells us they have filed a court action seeking to restrain the allegedly infringing activity. Understand what the consent-to-jurisdiction statement means before you sign it: a counter-notification is a sworn statement that exposes you to suit in a federal court, and §512(f) applies to a knowing material misrepresentation here just as it does to a notice.

5. Repeat infringers

We terminate the accounts of repeat infringers in appropriate circumstances, as 17 U.S.C. §512(i) requires. In practice: each notice we act on records a strike against the account that supplied the material. A strike is withdrawn if the material is restored after a counter-notification or if the notice turns out not to have been valid.

• 2 strikes within 12 months: we contact the account owner and review the account, which may be suspended while we do.
• 3 strikes within 12 months: we terminate the account. A company whose account is terminated may still export the records the law requires it to keep, such as OSHA training and injury records.

We may also terminate an account sooner where the infringement is flagrant, and we act on court orders without waiting for a count.

6. Defamatory, libelous, or otherwise unlawful content

This is not a copyright matter and does not go to the copyright agent. To report content on Jobsite that you believe is defamatory or libelous about you, discloses private information about you, impersonates you, or is otherwise unlawful, email legal@jobsitecerts.com and tell us:

• Where the content is — a link, or enough detail for us to find it.
• The specific words or images you are complaining about.
• Why they are false or unlawful, and how they concern you.
• How to reach you.

We acknowledge these within 1 business day and aim to reach a decision within 3 business days. Most content on Jobsite is a private business record visible only to the company that entered it and, where the company shares it, to whoever it shares it with — so in many cases the answer is that the material is not published at all. Where it is, we remove or disable content we determine to be unlawful, and we will always tell you what we decided. We are not a court: where a complaint turns on a contested question of fact between two parties, we may decline to adjudicate it and will say so plainly. A court order resolves that immediately.

Requests to delete or correct personal information — as opposed to complaints that content is unlawful — are handled under our Privacy Policy; email privacy@jobsitecerts.com.

7. Trademark complaints

To report use of your trademark on this website or inside the Jobsite platform, email legal@jobsitecerts.com with the mark, its registration number and jurisdiction if it is registered, the goods or services it covers, where the use appears, why you believe it is likely to cause confusion, and how to reach you. Trademark complaints follow the same response times as Section 6.

One category deserves naming up front: we publish comparison pages that name other construction software products. Using a competitor's name to identify their product truthfully is nominative fair use, and we do not remove accurate comparisons on request. We do correct anything factually wrong, promptly and in public — if a statement about your product is out of date or inaccurate, tell us and we will fix or remove it.

8. Content our customers own

Most material on Jobsite belongs to the construction company that put it there, not to us. We act as that company's processor (Terms §10). Removing material in response to a notice removes it from that company's records, which is why we tell them what we removed and why, and why we restore material when a counter-notification is effective and no action is filed. If you are a Jobsite customer who believes another company's account holds material you own, use the copyright notice procedure in Section 2 — it applies between customers exactly as it applies to anyone else.

9. Contact

Copyright notices and counter-notifications: copyright@jobsitecerts.com. Defamation, unlawful content, and trademark: legal@jobsitecerts.com. Privacy requests: privacy@jobsitecerts.com. Anything else: support@jobsitecerts.com.